Introduction
This Privacy Policy ("Policy") sets out how Nottingham
Travel (UK) Ltd protects the privacy of your personal
information.
Nottingham travel (UK) Ltd is one the top travel organisations
in the east Midlands. We need to collect, use and disclose personal information
in order to perform our business functions and activities, including making and
managing travel bookings on behalf of our customers. We are firmly committed to
protecting the privacy and confidentiality of personal information and to
maintaining various physical, electronic and procedural safeguards to protect
personal information in our care.
By providing personal information to us (either directly or allowing another
person to do so on your behalf), you agree that this Policy will apply to how
we handle your personal information and you consent to us collecting, using and
disclosing your personal information as detailed in this Policy.
If you do not agree with any part of this Policy, you must not
provide your personal information to us. If you do not provide us with your
personal information, or if you withdraw a consent that you have given under
this Policy, this may affect our ability to provide services to you or
negatively impact the services we can provide to you. For example, most travel
bookings must be made under the traveller's full name and must include contact
details and appropriate identification (e.g. passport details). We cannot make
bookings for you without essential information.
2. What personal information do we collect?
Personal information has the meaning given under the local data
protection law. Personal information generally means information which relates
to an individual who can be identified using that information, or from that
information and other information in a person’s possession.
The type of personal information we collect about you is the
information that is needed to enable your travel arrangements and bookings and
to arrange travel related services and/or products on your behalf. For example,
we may collect details such as your name, residential/mailing address,
telephone number, email address, credit/debit card details (including card
type, card number, security number and expiry date), passport details, loyalty
program / frequent flyer details, information about your dietary requirements
and health issues (if any), and other details relevant to your travel
arrangements or required by the relevant travel service provider(s) (e.g.
airlines and accommodation or tour providers).
In some circumstances, we may collect personal information from
you which may be regarded as sensitive information under the local data
protection laws. Sensitive information may include (without limitation) your
racial or ethnic origin, financial information and health information. We will
only collect sensitive information in compliance with the local data protection
laws, with your consent and/or where it is reasonably necessary for, or
directly related to, one or more of our functions or activities (e.g. to make
travel arrangements), unless we are otherwise required or authorised to do so
by law. To the extent permitted or required under the local data protection
laws, you consent to us using and disclosing your sensitive information for the
purpose for which it was collected, unless we subsequently receive your consent
to use it for another purpose. For example, if you provide health information
to us in connection with a travel insurance application you would like to make,
you consent to us using and disclosing that health information in connection
with arranging the travel insurance on your behalf. An additional example is if
you reveal your religious beliefs to us because you are interested in, for
example, certain holiday packages, in which case you consent to us using and
disclosing that information in connection with facilitating your request. We
will not use sensitive information for purposes other than those for which it
was collected, unless we subsequently receive your consent to use it for
another purpose.
3. How do we collect personal
information?
We will collect personal information directly from you unless it is
unreasonable or impracticable to do so or you book with us via an agent or
family member appointed by you. Generally, this collection will occur when you
deal with us either in person, by telephone, letter, facsimile, email, when you
book via our website or when you connect with us via social media. We may
collect personal information about you when you purchase or make enquiries
about travel arrangements or other products and services, when you subscribe to
receive marketing adverts from us (e.g. e-newsletters); when you request
brochures or other information from us; or when you provide information, or use
our services, on social media. Unless you choose to do so anonymously, we may
also collect your personal information (other than sensitive information) when
you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal
information about you from a third party. This includes where a person makes a
travel booking on your behalf which includes travel arrangements to be used by
you (e.g. a family or group booking or a travel booking made for you by your
employer). Where this occurs, we will depend on on the authority of the person
making the travel booking to act on behalf of any other traveller on the
booking. By providing your personal information to us, either directly or
through a family member, employer or other agent or representative in
connection with a travel booking or related service, you will be deemed to have
consented to your personal information being collected by us and used and
disclosed in accordance with this Policy.
Where you make a travel booking on behalf of another person (e.g. a
family or group booking or a travel booking made for an employee), you agree
you have obtained the consent of the other person for Nottingham Travel to
collect, use and release the other person's personal information in accordance
with this Policy and that you have otherwise made the other person aware of
this Policy. You should let us know immediately if you become aware that you’re
personal information has been provided to us by another person without your
consent or if you did not obtain consent before providing another person's
personal information to us.
4. When we act as agent for a travel
service provider
When we book and otherwise arrange travel related services for you, we
usually do so as agent for or on behalf of travel service providers. In this
case, we usually collect personal information about you both for our internal
purposes as described in this Policy, including the purpose of us processing
your booking, and for the travel service provider for whom we act as agent for
their internal purposes (e.g. to provide you with the booked services). As an
agent, all bookings are made on your behalf subject to the terms and
conditions, including privacy policy, imposed by these travel service
providers.
Accordingly, you are deemed to consent to the collection, use and
disclosure of your personal information by us to the relevant travel service
providers, and the use and disclosure of your personal information by the
relevant travel service providers, for the purposes set out in this Policy and,
to the extent permitted under your local data protection laws, for other
purposes specified in their privacy policy. For example, if you book a flight
through us, then under this Policy you consent to us collecting your personal
information and disclosing that information to the airline to enable your
flight to be booked and for the airline to provide the flight service to you,
and, to the extent permitted under your local data protection laws, for other
purposes specified in their privacy policy.
We act as agent for or on behalf of many thousands of travel service
providers around the world, so it is not possible for us to set out in this
Policy all of the travel service providers for whom we act or their locations.
For more information about the disclosure of personal information to travel
service providers located overseas, please refer to the section below titled “Is
personal information transferred overseas”
5. How do we use and disclose your
personal information?
Where you contact us in relation to a travel booking
or query, the primary purpose for which we collect your personal information is
generally to provide you with travel advice and/or to assist you with booking
travel and/or travel related products and services. However, the purpose for
collection may differ depending on the particular circumstances as disclosed in
this Policy (e.g. collection of your personal information for the purpose of
provision of feedback, etc).
By continuing to use our services and/or by providing us with
personal information (or allowing another person to do so on your behalf), you
consent to us using and disclosing your personal information for the purpose
for which it was collected, and, where permitted by your local data protection
laws, for any related secondary purpose which we believe you would reasonably
expect.
The purposes for which we collect personal information, and
those secondary purposes which we consider to be directly related, include:
· Providing you
with services and tools you choose to use (for example, saving travel
preferences on our website(s) to a wish list or saving personal information to
allow for pre-population of online forms);
· Identification
of fraud or error;
· Regulatory
reporting and compliance;
· Developing and
improving our products and services and those of our related entities;
· Servicing our
relationship with you by, among other things, creating and maintaining a
customer profile to enable our brands to service you better or presenting
options on our website we think may interest you based on your browsing and
preferences;
· internal
accounting and administration;
· To comply with
our legal obligations and any applicable customs/immigration requirements
relating to your travel.
· Other purposes
as authorised or required by law (e.g. to prevent a threat to life, health or
safety, or to enforce our legal rights).
6. Is personal information disclosed to third
parties?
We may disclose your personal information to third parties, as
set out below, and in accordance with your local data protection laws. By continuing
to use our services and/or by providing us with your personal information (or
allowing another person to do so on your behalf), you consent to that personal
information being processed, transferred and/or disclosed by us for the purpose
for which it was collected and, where permitted by your local data protection
laws, for any related secondary purpose which we believe you would reasonably
expect. Note that, in this Policy, where we say “disclose”, this includes to
transfer, share (including verbally and in writing), send, or otherwise make
available or accessible your personal information to another person or entity.
Your personal information may be disclosed to the following
types of third parties:
· our
contractors, suppliers and service providers including:
o In each of the circumstances set out in the
section titled “How do we use and disclose your personal information?”;
o suppliers of IT based solutions that assist
us in providing products and services to you (such as any external data hosting
provider(s) we may use);
· Our related
entities and brands
· Travel service
providers such as travel wholesalers, tour operators, airlines, hotels, car
rental companies, transfer handlers and other related service providers.
· A person
making your travel booking on your behalf, where you are travelling on a
booking made on your behalf by another person (for example, a family member,
friend or work colleague);
· Your employer,
where you are an employee of one of our corporate, business or government
clients and you are participating in an event or travelling for work purposes;
A person who can verify to us that they have a
relationship with you (e.g. a family member) where you are not contactable, the
person correctly answers our required security
questions and the request is, in our opinion, in your interest (for example,
where the person is concerned for your welfare or needs to undertake action on
your behalf due to unforeseen circumstances);
· As required or
authorised by applicable law, and to comply with our legal obligations
· Customs and
immigration to comply with our legal obligations and any applicable
customs/immigration requirements relating to your travel
· Government
agencies and public authorities, to comply with a valid and authorized request,
including a court order or other valid legal process;
· Various
regulatory bodies and law enforcement officials and agencies, including to
protect against fraud and for related security purposes
· Enforcement
agencies where we suspect that unlawful activity has been or may be engaged in
and the personal information is a necessary part of our investigation or
reporting of the matter.
For more information in relation to collection by travel service
providers and their privacy practices and policies, see the section above
titled, "When we act as agent".
Other than the above, we will not disclose your personal
information without your consent unless we reasonably believe that disclosure
is necessary to lessen or prevent a threat to life, health or safety of an
individual or to public health or safety or for certain action to be undertaken
by an enforcement body (e.g. prevention, detection, investigation, prosecution
or punishment of criminal offences), or where such disclosure is authorised or
required by law (including applicable privacy / data protection laws).
Cookies
We use a number of different cookies on our site. If you do not
know what cookies are and how to control or delete them, then we recommend you
visit http://www.aboutcookies.org for
more information.
The following tables describe the cookies we use on this site and what we use
them for.
Currently we operate an 'implied consent' policy which means that we assume you
are happy with this usage.
If you are not happy, then you should either not use this site, or you should
delete cookies having visited the site, or you should browse the site using your
browser's anonymous usage setting (called "Incognito" in Chrome,
"InPrivate" for Internet Explorer, "Private Browsing" in
Firefox and Safari etc.)
1. Introduction
The www.nottingamtravel.co.uk website is operated by
Nottingham Travel UK Limited (hereafter “we", "us", "our",
"Nottingham
travel"), a company incorporated in England. This page,
with our Privacy Policy, details our use of cookies on our website. By using
our website, you direct that you accept this Cookies Policy and our Privacy
Policy and you agree to abide by them. If you do not agree to these, please do
not use our website.
We may change this policy from time to time by updating this
page. You should check this page from time to time to ensure you are happy with
any changes.
2. What Are Cookies?
A cookie is a small text file that is stored on a user’s
computer for record-keeping purposes. We may link the information we store in
cookies to any personal information you submit while on our website. Cookies
save data about individual visitors to the website, such as the visitor's name,
password, username, screen preferences, the pages of a website viewed by the
visitor, and the advertisements viewed or clicked by the visitor.
3. What Do We Use Cookies For?
At Nottingham travel, we use cookies to identify a
visitor’s browser, to anonymously track visits or to enhance the experience of
the website.
We use both session ID cookies and persistent cookies. A session
ID cookie expires when you close your browser. A persistent cookie remains on
your hard drive for an extended period of time. When a visitor revisits the
website, we may recognize the visitor by the cookie and customise the visitor's
experience accordingly. You can remove persistent cookies by following
directions provided in your Internet browser’s “help” file.
If you reject cookies, you may still have access to our website,
but your ability to use some areas of our website, such as contests or surveys,
may be limited.
Web Beacons / Gifs
We employ a software technology called clear gifs (a.k.a. Web
Beacons), that help us better manage content on our website by informing us
what content is effective. Clear gifs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to track the online
movements of Web users. In contrast to cookies, which are stored on a user’s
computer hard drive, clear gifs are embedded invisibly on Web pages and are
about the size of the period at the end of this sentence. We do not tie the
information gathered by clear gifs to our customers’ personal information.
3rd Party Tracking
The use of cookies by our partners, affiliates, tracking utility
company or service providers is not covered by this Policy. We do not have
access or control over these cookies. Our third party partners employ clear
gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better
manage content on our website. We do not tie the information gathered to our
customers’ or users’ personal information.
Behavioural Targeting / Re-Targeting
We partner with third party ad networks to either display
advertising on our websites or to manage our advertising on other websites. Our
ad network partners use cookies, Web beacons and other technologies to collect
non-personally identifiable information about your activities on this and other
websites to provide you targeted advertising based upon your interests.
4. Third Party Cookies and Analytics
4.1 When you visit certain sections of our website and/or use
our mobile application, third parties may place cookies on your computer’s
browser and/or make use of web beacons to collect information. This information
may include things such as your use of the website or mobile application,
device and browser information and ad data. The information generated by the
cookies and web beacons about your use of the website is transmitted to those
third parties. This information is then used for the purpose of compiling
statistical reports to enable us to measure and analyse the number of visits to
the site and its pages, the average time spent on the site and the pages
viewed; serving targeted advertising to you (including use to target
advertising on other sites or applications based on your online activity);
providing us with services and enhancing/improving our website, mobile
application and the third party’s technology products and services.
4.2 Our current providers, and information regarding their data
practices and how to opt out, include the following:
4.2.1 Google Analytics: When you visit certain
sections of the website, Google Analytics, a website analytics service provided
by Google, Inc. (“Google”), will place cookies on your computer’s browser. The
information generated by the cookies about your use of the website is
transmitted to Google. This information is then used for the purpose of
compiling statistical reports to enable us to measure and analyse the number of
visits to the website and its pages, the average time spent on the site and the
pages viewed. We will not (and will not allow any third party to) use Google
Analytics to track or to collect any personal data of visitors to our website.
We will not associate any data gathered via use of cookies with any personal
data from any source as part of our use of Google Analytics. For further
information about Google Analytics please visit www.google.com/analytics and
for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.
You may choose to opt-out of Google Analytics using the Google Analytics
Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout
4.2.2 Criteo is a company specialising in
targeted advertising. For further information about Criteo, please visit
www.criteo.com and for details of Criteo’s Privacy Policy, please visit
www.criteo.com/us/privacy-policy. For information on how to disable Criteo
services and/or to opt out of Criteo, you can visit
http://www.criteo.com/privacy/ and use the opt-out feature.
4.2.3 Exponential is a company specialising in advertising
intelligence. For further information about Exponential, please visit www.exponential.com
and for details of Exponential's Privacy Policy, please visit
http://exponential.com/en-au/privacy/. Exponential will include the following
tracking cookie within your cookie settings unless you opt out: ANON_ID (cookie
name) from the Domain tribalfusion.com. You may choose to opt out from
Exponential tracking by visitinghttp://exponential.com/privacy/opt-out/.
4.2.4 Sizmek provides targeted advertising services. For further
information about Sizmek, please visit www.sizmek.com and
for details of Sizmek’s privacy policy and cookies policy, visit https://www.sizmek.com/privacy-policy and https://www.sizmek.com/cookie-policy/ respectively.
For information on how to disable Sizmek tracking and/or to opt out of Sizmek,
you can click on the opt-out link at https://www.sizmek.com/privacy-policy/.
5 .Managing Cookies Usage
5.1 You may block the installation of cookies by certain
settings provided by your browser software; we would like to inform you however
that in this case you may not be able to have full access to all website
functions. Furthermore, you can prevent the compilation of data (including your
IP address) through cookies and website use by downloading and installing the
browser plug-in.
5.2 If you have any concerns about material which appears on the
Nottingham Travel website, please contact us at admin@nottingamtravel.co.uk